H&R Block Inc. is a diversified company providing a wide range of financial products and services. During the 2001 tax season, H&R Block served 19.2 million taxpayers - more than any tax or accounting firm - through its more than 10,000 offices located primarily in the United States, Canada, Australia, and the United Kingdom.

Challenge:

To manage all facets of the portfolio consisting of approximately 5,000 company-owned offices around the country and approximately 1,500 transactions per year.

Services: 

• Portfolio Administration
• Internet-Based Transaction Management
• Acquisitions and Dispositions
• Facilities Management
• Construction Design and Management
• Best Practices Benchmarking

Results: 

• Significantly decreased amount of time 450 H&R Block Field Managers spend on real estate related issues, thereby allowing them to focus on increasing the profitability of their business.
• Created performance-based scoring model to determine characteristics of best offices around the country in order to replicate attributes throughout the portfolio.
• Saved over $200,000 by reviewing owner invoices for rent and additional expenses during Fiscal Year 2001.
• Completed over 1,500 transactions in Fiscal Year 2001.
• Disposed of over $1,000,000 in lease obligations during Fiscal Year 2001.

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